IT Engineer - AVEVA PI/AVEVA Systems Platform

Cognizant Company is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.

About the role:

We are seeking a Senior IT Engineer with GxP experience to join our team for a L2/L3 support role onsite in Braine, Belgium.

The ideal candidate should have strong IT knowledge (must) with basic experience in AVEVA System Platform or AVEVA PI and should be highly motivated, innovative, and a self-starter, possessing excellent interpersonal and problem-solving skills. French and English communication skills are required.

Responsibilities:

Support for Aveva System Platform and/or Aveva PI will be provided as part of a Managed Services project, focusing on the IT support aspects of both applications.

The following areas of expertise are considered strong assets for this role:

Incident Management:

· L2/L3 support

· End to end IT incident management

· Redact Knowledgebase article for future incident resolution

· Monitoring Application health

Problem Management:

· Proactive and reactive problem management

· Create and manage problem tickets

· Coordinate end to end problem resolution (Infrastructure, Network, DB & product vendors as appropriate)

Change Management:

· Create, manage change requests

· Follow up on change activities

· Perform change activities as needed (IQ/OQ tests)

Application Operations & Lifecycle Management:

· Manage application patching (installation, coordination with product vendor)

· Create installation procedures as appropriate

· Create and manage asset information in CMDB

· Manage application accesses (create/modify/disable)

· Create/update service desk guide

· Create/update configuration guide

Requirements:

· Senior IT profile with 5+ years of relevant experience

· Experience in the pharmaceutical industry preferred

· Familiarity with ISA 88 and GAMP guidelines is a plus

· Strong analytical, documentation, and interpersonal skills

· French & English required

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.